1. CAN I PAY WITH CONFIDENCE ALSO BY CREDIT CARD?
Certain. Our transactions are guaranteed by a secure server that adopts the SSL (Secure Socket Layer) protection system, therefore, the information you transmit remains confidential and invisible to third parties.
2. WHAT DO I DO IF A PACKAGE ARRIVES WITH WRONG OR BROKEN PRODUCTS?
Any external damage or the mismatch in the number of packages or indications must be immediately reported to the courier, who will report the error on the accompanying document. Any damage or anomalies that are not immediately visible must be reported by e-mail to info@pasticceriacalciano.com or on 0835 723550.
3. CAN PARCELS BE SENT ABROAD?
Certainly: Pasticceria Calciano.it accepts orders for delivery all over the world. However, we reserve the right to examine each individual case, depending on the legislation of the country to which the products are intended.
4. CAN I RESERVE OUT OF STOCK OR OUT OF STOCK PRODUCTS?
In particular circumstances, Pasticceria Calciono.it may not be able to ensure the availability of all products. Therefore, if you want to order products that are out of stock or about to run out, send an email to info@pasticceriacalciano.com, the company will take care of the request, checking the availability of the products.
5. WHAT IF THE COURIER FIND NOBODY AT THE TIME OF DELIVERY?
The courier makes the first delivery without notice. In case of absence of the customer, the courier will try the delivery again in the next two working days. If the absence continues, home delivery will be canceled and the products will remain available at the courier’s office for 5 days.