No products in the cart.

Right of withdrawal


If the Right of Withdrawal is exercised following the methods and terms illustrated below, Pasticceria Calciano srl will refund the sums due within 14 days from the date on which it becomes aware of the exercise of the right of withdrawal by the consumer.
1. WHO
The right of withdrawal can only be exercised by the final consumer. The final consumer is a subject who acts for purposes unrelated to any business or professional activity carried out.
The right of withdrawal can be exercised, without any penalty and without specifying the reason, within fourteen working days. The term starts from the day on which the goods are received and, if the order requires more shipments, from the day on which the last delivery is received. The right of withdrawal is exercised by sending a registered letter with acknowledgment of receipt to the address of Pasticceria Calciano srl Viale Regina Margherita, 40 Tricarico (MT).
The notice of withdrawal must contain an explicit declaration to withdraw from the contract provided for by the consumer code.
It is also possible to send a preventive email within the same term provided that this communication is confirmed by a registered letter with acknowledgment of receipt within the following 48 hours. To verify compliance with the deadline, the registered letter is considered sent upon delivery to the accepting post office. In any case, the acknowledgment of receipt is not an essential condition for proving the exercise of the right of withdrawal.
If delivery has taken place, the consumer must send the products he intends to return to the address “Pasticceria Calciano srl Viale Regina Margherita, 40 Tricarico (MT)” at his own expense, always within fourteen working days from the date on which he received the products , with the wording “order return” affixed to the package. To verify compliance with the deadline, the acceptance of the post office or shipper will be considered. Parcels on delivery or carriage forward will not be collected under any circumstances.
The substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal. The right of withdrawal is lost if the returned product is not intact, i.e.:
• lack of original packaging
• absence of integral elements of the product
• damage to the product for reasons other than transport
• sealed products opened by the consumer
Only the sums collected for the purchase of the products will be returned, net of shipping costs and any cash on delivery rights.
However, in the event that the products do not possess the essential characteristics promised, present manufacturing defects, there have been errors in the delivery of the same or in any case the cause is attributable to Pasticceria Calciano srl, the shipping costs for the delivery of the products will also be refunded. products purchased and any right to mark.
For more information, please consult the general conditions of sale.


The payment methods currently provided for the purchase of products in the Pasticceria Calciano catalog are as follows:


We accept the most common credit cards, including prepaid and rechargeable ones, issued by banks in Italy: VISA, MASTERCARD.
It is also possible to use POSTE-PAY debit cards.
All orders placed, before being processed, are subjected to authenticity checks directly by the relevant credit card issuers to protect the customer.
With this form of payment, once this procedure has been completed, you will have generated a purchase proposal which will be confirmed via e-mail, with the assignment of a specific “order number” and which you must use in any further communication with www.
If there are no problems, your order will be automatically confirmed, processed within 16 working hours and delivered within 24/48 hours (72 for the islands and other few areas of southern Italy, Saturdays and Sundays excluded), with shipment of goods by entrusting them to the courier according to the methods provided.
In the event that your order cannot be confirmed and/or accepted, will promptly notify you by e-mail and/or telephone.


Payable to: Calciano Srl – IBAN: IT47G0538780470000002963387
In the reason for the transfer, indicate the order number indicated in the order summary e-mail and consider that the order will be processed only when the payment on the current account is actually visible (the timing varies from bank to bank).
We inform you that the orders must be paid with the exact amount and within a week of the confirmation of the same, or they will be cancelled.
For any information, you can contact our Customer Service by sending an e-mail to, the address via which you will receive a reply within the next 12 hours.


Concluding a purchase with this type of payment, a page on the PayPal site will be displayed where you can enter your personal e-mail address and password for your PayPal account, or access the procedure for creating a new Paypal account. After registering, it is possible to proceed with payments via PayPal without having to re-enter the data, even for subsequent purchases. By choosing this payment method, the amount is charged directly to the PayPal account. PayPal protects buyer information.
A confirmation email from PayPal will be sent to each transaction made with this method. The amount of the order will be charged to the PayPal account at the time of order acquisition. In case of cancellation, the amount will be refunded to the customer’s PayPal account.
This site (hereinafter the “Site”) is owned by Pasticceria Calciano srl, with registered office in viale Regina Margherita, 40 Tricarico (MT) P.I. IT00435310776 and is dedicated to the retail sale of foodstuffs.
Pasticceria Calciano srl observes the legislation on contracts concluded at a distance pursuant to articles 50 and following of Legislative Decree 206/2005.
We invite you to read the conditions below carefully, and to print and/or save them on a high-quality, durable medium of your choice.


The cost of shipping is € 5.00 for orders up to € 180.00, beyond which it is free.
If the product is available on the website it will be processed in the warehouse within 16 working hours and subsequently shipped with the GLS courier which will deliver within 24/48 working hours (72 for the islands and other few areas far from the main inhabited centres, except Saturdays and Sundays).
These timings are valid with the exception of the occurrence of certain unforeseen events that could lengthen the delivery times (Christmas and Easter period, summer working period, bad weather, absence of the recipient, momentary run-out of goods, etc.). Please provide us with an address where the package can certainly be received and also provide us with a telephone number (preferably a mobile number) to give to the courier. Any number you provide to us will not be recorded in our archives in any way (unless you enter it yourself during registration), it will only be used to contact you to establish any details relating to that specific shipment.
The courier makes 2 attempts for delivery. In the event that the recipient is absent after two passages by the courier, our customer service will call the customer back by telephone to proceed with the return of the package.
Withdrawal in Store FREE SERVICE.
Pasticceria Calciano also allows you to order online and choose to collect the order at our store. The service is free. As soon as everything is ready for collection, an order will notify the customer by telephone who is asked to present himself with the relative order confirmation document received by email (in paper format or viewable on a mobile phone / laptop).


In the event of any problem with the delivered products, we always intervene to resolve the problem, if it is correctly reported to us by email (sent to info@pasticceriacalciano.) no later than 5 days from the delivery date. These items and the packaging cardboard must not be thrown away as they will be essential for reporting the incident, making the return and proceeding with the replacement or refund as needed.