TERMS AND CONDITIONS

TERMS AND CONDITIONS

1) General Terms and Conditions.

All terms of sale, delivery and payment are listed in detail in the various sections of the Site and are to be considered an integral and substantial part of this contract. The conditions applicable to each individual order shall be those set forth on the Site at the time the order is placed. Any new terms will be effective upon posting on the Site and will apply only to sales concluded thereafter.

2) Offer to the public.

All products and prices shown on the Site constitute an offer to the public subject to the limitations and terms contained in the Site itself and in these terms and conditions.

3) Products

The graphic appearance of the products delivered may not coincide with that represented on the Site in the event that the manufacturer has modified the packaging and therefore for reasons beyond the control of Pasticceria Calciano srl Information and ingredients reported refer to the date of online publication of the item – before consumption it is advisable to check the packaging physically received. If you wish to know the exact expiration date of a particular item based on the lots available at the time of purchase, please request it by sending an email to info@pasticceriacalciano.com.

4) Prices

Only the price (per unit of measurement Euro/Kg for variable weight products and per package for all other products) calculated at the time of the order will be applied to the Customer’s expenditure, without any consideration of price increases or decreases, even for promotions, which may have occurred subsequently or have previously ended. All prices are inclusive of VAT. The cost of shipping is € 5.00 up to 180 euros of purchases.

5) Acceptance of orders

The order sent by the Customer will be binding for Pasticceria Calciano srl only if the entire order procedure will have been completed regularly and correctly without any highlighting of error messages from the Site. Pasticceria Calciano srl will not include in the shopping products not expressly ordered by the Customer.

6) Order Confirmation.

In his mailbox the Customer will receive confirmation of the order placed with a summary of the products, their prices, and the general and particular conditions applicable to the order.

7) Cancellation and modification of the order

Pasticceria Calciano srl, as a result of unforeseen logistical and organizational difficulties, may cancel the order by giving notice by e-mail to the Customer or, subject to agreement with the same, change the day and/or time of delivery.

8) Delivery

Pastry Calciano srl delivers only in the areas specified by .

Deliveries will take place within 24/48 hours (72 for the islands and other areas of southern Italy) after notification of shipment of the package.

For any anomaly found, the consumer can still contact Pastry Calciano srl directly to the references indicated in the Contact Area of the site. Pasticceria Calciano srl will not be responsible for any delays occurred during transport.

Similarly Pasticceria Calciano srl can not be held responsible for any loss, damage, incorrect or non-delivery caused by events and/or causes of force majeure or fortuitous event, such as but not limited to: natural disasters, adverse weather conditions (such as heavy snowfall), any strikes (of its own or other employees), accidents to means of transport, explosions, or any other cause, similar or different.

9) Products available and limitations to purchase

Pasticceria Calciano srl will not be in any way responsible for the temporary or permanent unavailability of one or more products. In case of unavailability, even temporary, of the products requested, Pasticceria Calciano srl undertakes not to charge the Customer the corresponding price. The site highlights the cases in which restrictions apply to the purchase of individual products.

10) Non-delivery

Delivery requires the presence of the Customer or his appointed person at the address and time indicated in the order. If the Customer (or designee) is not present a second delivery attempt will be made and a storage case will be opened. The costs of storage at the warehouse of the shipper will be borne by the buyer. Pastry Calciano Ltd. undertakes, in case of failure to collect within the prescribed time at the warehouse, to refund the purchase price to the buyer net of any costs of storage and shipping. in case of failure to withdraw defined Pastry Calciano Ltd. will not refund the cost of delivery and that of the products. It will also be the right of Pastry Calciano srl exclude the Customer from the service.

11) Payment

The purchase can be paid by the Customer at His choice by the following methods:

1. CREDIT CARD

We accept the most common credit cards, including prepaid and rechargeable, issued by banking institutions on the Italian territory: VISA, MASTERCARD.

You can also use debit cards of the POSTE-PAY type.

All orders placed, before being processed, are subjected to authenticity checks directly by the relevant credit card issuing institutions for the protection of the customer.

With this form of payment, once you have completed this procedure, you will have generated a purchase proposal that will be confirmed via e-mail, with the assignment of a specific “order number” and that you must use in any further communication with www.pasticceriacalciano.com

If there are no problems, your order will be automatically confirmed, processed within 16 working hours and delivered within 24/48 hours (72 for the islands and other few areas of southern Italy, excluding Saturdays and Sundays), with the shipment of the goods entrusting it to the courier according to the procedures provided.

In the event, however, that your order can not be confirmed and / or accepted.www.pasticceriacalciano.com will promptly notify you by e-mail and / or telephone.

1. BANK TRANSFER

Made out to: PASTICCERIA CALCIANO SRL – IBAN: IT47G0538780470000002963387

In the reason for the transfer, indicate the order number indicated in the e-mail order report and consider that the order will be processed only at the actual visibility of the deposit on the bank account (timing varies from bank to bank).

Please be advised that orders must be paid within one week of order confirmation or they will be cancelled.

For any information you may contact our Customer Service Department by sending an e-mail to info@pasticceriacalciano.com, address through which you will receive a reply within the next 12 hours.

1. PAYPAL

Concluding a purchase with this type of payment will display a page on the PayPal site where you can enter your personal e-mail address and password for your PayPal account, or access the procedure for creating a new PayPal account. After registration, you can proceed with payments via PayPal without having to re-enter your data, even for subsequent purchases. By choosing this payment method, the amount is charged directly to your PayPal account. PayPal protects the buyer’s information.

A confirmation e-mail from PayPal will be sent with each transaction made using this method. The amount of the order will be charged to the PayPal account when the order is taken. In case of cancellation the amount will be refunded to the customer’s PayPal account.

12) Right of Withdrawal

1. Customer rights are protected by Legislative Decree 206/2005 updated with the provisions of Legislative Decree 21/2014
2. Customer has, therefore, the right to withdraw from the contract, even partially, without explanation and without charge, provided that the withdrawal is communicated by registered letter A / R to Pasticceria Calciano srl Viale Regina Margherita, 40 Tricarico (MT) within 14 calendar days from the day of receipt of the products. The communication can be anticipated, within the same period, by e-mail, fax or telegram, provided that it is confirmed by registered A / R within the next 48 hours. This communication must specify the will to withdraw from the purchase and the product or products for which you intend to exercise the right of withdrawal, attaching a copy of the invoice.

If, on the other hand, delivery has already taken place, the consumer must send to the same address indicated above at his or her own expense the products he or she intends to return, again within fourteen working days from the date on which he or she received the products, with the wording “return order” affixed to the package. The acceptance of the post office or shipper will be used to verify compliance with the deadline. No parcels will not be collected under any circumstances cash on delivery or freight collect .

II Customer must then return the product at his own expense in the following manner: shipment by parcel post or express courier addressed to Pasticceria Calciano srl Viale Regina Margherita, 40 Tricarico (MT).

If the withdrawal will have been exercised in accordance with the procedures described, Pastry Calciano srl will refund the amount paid for the purchase of the product as soon as possible and in any case within 14 calendar days from the date on which Pastry Calciano srl became aware of the exercise of the right of withdrawal by the Customer.

However, in the event that the products do not possess the essential characteristics promised, have manufacturing defects, there have been errors in the delivery of the same or otherwise it is a cause attributable to Pasticceria Calciano srl, will also be returned the shipping costs for the delivery of products purchased and any cash on delivery.

The right of withdrawal is not allowed in the case of:

1. purchase of sealed packaged products, opened by the Customer;
2. of goods that by their nature cannot be returned or are likely to deteriorate or alter rapidly (e.g. fresh and perishable food products);

13) Privacy

Pastry Calciano srl will proceed to the processing of personal data of the Customer in accordance with the legislation on privacy as specified in detail in the information in the “Privacy” section of the Site.

14) Jurisdiction

Any and all disputes that may arise in relation to the application, interpretation and execution of these general conditions of sale, will be imperatively referred to the court of the place of residence or domicile of the consumer, if located in the territory of the State.